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GENERAL ASSEMBLY TIPS & CARE GUIDE (All Products)
Top Tips For Assembling Your New Furniturebox Product
- Do not use any power tools for assembly. We have provided everything you need to put this table together.
- You will find the assembly process much easier with an extra pair of hands. One person to put the furniture pieces into place and stabilise them whilst the other puts the screws into place.
- With assembling any kind of furniture we always advise that you do not fully tighten the screws until they are all in place.
- Please read the safety advice in your assembly guide carefully.
- The assembly guide in your product box will show you easy to follow step-by-step assembly instructions so be sure to check it out! Should you have any issues, please do contact our Customer Experience team by emailing sales@furniturebox.co.uk, who will be able to assist
Care & Cleaning Advice
For Indoor Products:
We recommend you avoid placing hot objects or very cold objects directly onto your new product's surface and use coasters / place mats as an extra layer in between. We also advise you keep sharp objects away from its surfaces to avoid any scratches or marks.
We recommend simply cleaning with a soft, damp cloth and water or water-based cleaning products, and not using any kind of abrasive cleaning products or harsh chemicals such as bleach. Avoid using liquids of any kind on chrome elements; if you do spill liquids on the chrome, gently remove with a clean dry cloth.
We recommend you place your new product in a location where it will not be exposed to rapid or extreme temperature changes - avoid placing against a radiator or air-conditioning unit for example. For chrome and other metal elements, be careful to minimise handling with bare or dirty hands. We recommend removing any protective film when assembly is complete.
For Outdoor Products
If you were provided with a water-resistant cover, note that it is not designed as a completely watertight solution. The rattan frame is designed to be left outside all year round but your cushions should be stored somewhere dry. This cover is ideal for popping over your set during summer use but during wet or damp weather please don't leave your cushions out.
During windy weather it may help to add some weight around the trim of the cover and tuck it in tightly next to the furniture. Avoid allowing large amounts of rain water to pool on top of the cover, ensure that water has an easy path to run off the cover.
For full care and cleaning advice, see our Indoor and Outdoor Product Care Guides:
Frequently Asked Questions
Oh no! We know how frustrating this can be! We do try our hardest to make sure everything leaves our warehouse and arrives with you as expected.
To make absolutely sure the part in question is definitely missing, please refer to the list of parts in the assembly guide to see a breakdown of everything you should have.
Double check all your boxes to make sure the missing part isn’t tucked into a fold in the cardboard anywhere. If the part is definitely missing, get in touch with our lovely Customer Experience team by emailing sales@furniturebox.co.uk who will do everything they can to help you.
Yes. All of our products have a 2 year manufacturer guarantee, unless otherwise specified, which you can read more about here.
We’re really sorry to hear this! We do our utmost to ensure all our products arrive with our customers exactly as expected, including a rigorous quality testing process.
If something has arrived damaged, please let us know within the first 7 days of its arrival so we can resolve it for you as quickly as possible. You can contact our lovely Customer Service team by emailing sales@furniturebox.co.uk. It would also be great if you are able to take photos of the issue to email us (steady, clear images are best so we can see what to do!)
If you would like to return an item then please email our Customer Service team on sales@furniturebox.co.uk. When emailing, please provide your name, order number and the reason for return. We will then be able to assist you and make arrangements for returning the item.
What Next?
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We love seeing our products looking beautiful in your home and it's a great way to inspire other customers with how you've styled it.
Post a photo on Instagram and tag @furniturebox_uk for a chance to get featured in our stories and on our grid.
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