Delivery & Shipping

Next day delivery is for working business days Monday to Friday with the cut off time for next day delivery being 1PM .

All items, unless highlighted otherwise, are dispatched with a 24 hour delivery service and are usually delivered next day, however there can be exceptions where parcels are delayed.

If you do not want next day delivery and want a delayed date or Saturday delivery, you will be able to select your own delivery date using our delivery calendar at checkout.

If next day delivery does not suit you when you reach checkout you will be able to select a delivery date on the calendar that suits you. We will then hold delivery until this date for you, simple!

If you would like a Saturday delivery you can select which Saturday for delivery using this calendar. This will automatically add the £25 Saturday delivery surcharge onto your order. If a delivery date is not selected your order will be sent on the next working day (or Saturday if you have paid for Saturday delivery)

How do we deliver?

We use three different couriers:

  • Next Day Delivery
  • Selected Date Delivery
  • Text & Email Alerts
  • Leave with a neighbour

Track your Parcel Force Delivery

  • Next Day Delivery
  • Selected Date Delivery
  • Text Alerts
  • Leave in a safe place
  • Leave with a neighbour

Track your Tuffnells Delivery

  • Selected Date Delivery
  • Text & Email Alerts
  • Leave in a safe place
  • Leave with a neighbour

Track your Palletways Delivery

 

Have a question about delivery?

Our couriers operate an all day (8-6pm) delivery service with an ETA often not available to us, however if you provide a valid mobile number with your order text alerts and updates will be sent to you! These updates include information on delivery date and how to track your order. With some couriers this also includes an ETA text however please note this does not apply to all orders.

Please note for deliveries to flats/apartments unfortunately our couriers are only authorised to take items to the front of the building and therefore cannot take items up stairs/lifts to your specific flat, we are very sorry about this!

We advise if the items are heavy or you may have trouble transporting these to your flat to ensure someone can be in to assist you with this. If there are any specific delivery instructions that would help in this situation please let us know and we will ensure these are passed on i.e. a call an hour before delivery.

Please note that our free delivery only applies to mainland England, Wales and parts of Scotland. For delivery to the Highland (including AB postcodes) and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly please contact us as there are surcharges for these delivery locations. Deliveries to surcharge regions will often take slightly longer to arrive.

To track your delivery once you have your tracking number and the delivery courier (information provided in your confirmation dispatch email) please visit the below links:

Tuffnells - https://www.tuffnells.co.uk/track-and-trace

Parcelforce - https://www.parcelforce.com/track-trace

Palletways - https://track2.palletways.com/