Delivery & Shipping
All items, unless highlighted otherwise, are dispatched with a 24 hour delivery service and are usually delivered next day, however there can be exceptions where parcels are delayed. If you do not want next day delivery and want a delayed date or Saturday delivery, you will be able to select your own delivery date using our delivery calendar at checkout.
Next day delivery is for working business days Monday to Friday with the cut off time for next day delivery being 1PM.
We use three different couriers:
Our couriers operate an all day (8-6pm) delivery service with an ETA often not available to us, however if you provide a valid mobile number with your order text alerts and updates will be sent to you! These updates include information on delivery date and how to track your order. With some couriers this also includes an ETA text however please note this does not apply to all orders.
We advise that if you cannot be in for the whole day and need to go out please let us know so we can either re-arrange a more convenient delivery date for you, or if you would like the item to be left in a safe place/with a neighbour we can also arrange this for you!
Please note for deliveries to flats/apartments unfortunately our couriers are only authorised to take items to the front of the building and therefore cannot take items up stairs/lifts to your specific flat, we are very sorry about this! We advise if the items are heavy or you may have trouble transporting these to your flat to ensure someone can be in to assist you with this. If there are any specific delivery instructions that would help in this situation please let us know and we will ensure these are passed on i.e. a call an hour before delivery.
Please note that our free delivery only applies to mainland England, Wales and parts of Scotland. For delivery to the Highland (including AB postcodes) and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly please contact us as there are surcharges for these delivery locations. Deliveries to surcharge regions will often take slightly longer to arrive.
Track Your Delivery
To track your delivery once you have your tracking number and the delivery courier (information provided in your confirmation dispatch email) please visit the below links:
https://www.tuffnells.co.uk/track-and-trace - Tuffnells
https://www.parcelforce.com/track-trace - Parcelforce
https://track2.palletways.com/ - Palletways