Delivery & Shipping
COVID-19 UPDATE
It's business as usual at Furniturebox with our team taking lots of precautions to stay safe whilst still getting orders picked, packed and out the door. Our large warehouses allow the team to easily social distance and our office teams are working safely from home.
We're still offering fast and free delivery and our team are still here to help with any questions you have. We have 1000s of products in stock and ready to be delivered next day (read on for more details on our next day delivery).
Frequently Asked Questions About Delivery & Shipping
Next Day Delivery
Next day delivery is for working business days Monday to Friday to UK mainland with the cut off time for next day delivery being 1PM. Please note that Sofa and Bed orders will not dispatch via next day delivery. Sofa orders are usually delivered 8 weeks from placing an order and Bed orders are usually deivered within 4-6 weeks.
All items, unless highlighted otherwise, are dispatched with a 24 hour delivery service and are usually delivered next day, however there can be exceptions where parcels are delayed. Sofa orders will be delivered in 8 weeks and Bed orders will usually be delivered 4-6 weeks from placing an order.
If you do not want next day delivery and want a delayed date or Saturday delivery, you will be able to select your own delivery date using our delivery calendar at checkout.
Selected Delivery Date
If next day delivery does not suit you when you reach checkout you will be able to select a delivery date on the calendar that suits you. We will then hold delivery until this date for you, simple!
If you would like a Saturday delivery you can select which Saturday for delivery using this calendar. This will automatically add the £25 Saturday delivery surcharge onto your order. If a delivery date is not selected your order will be sent on the next working day (or Saturday if you have paid for Saturday delivery).
When Will My Items Be Delivered?
Our couriers operate an all day (8-6pm) delivery service with an ETA often not available to us, however if you provide a valid mobile number with your order text alerts and updates will be sent to you! These updates include information on delivery date and how to track your order. With some couriers this also includes an ETA text however please note this does not apply to all orders.
I Live in a Flat / Apartment - Can You Deliver?
Please note for deliveries to flats/apartments unfortunately our couriers are only authorised to take items to the front of the building and therefore cannot take items up stairs/lifts to your specific flat, we are very sorry about this!
We advise if the items are heavy or you may have trouble transporting these to your flat to ensure someone can be in to assist you with this. If there are any specific delivery instructions that would help in this situation please let us know and we will ensure these are passed on i.e. a call an hour before delivery.
How Much is Delivery?
Please note that our free delivery only applies to mainland England, Wales and parts of Scotland. For delivery to the Highland (including AB/PH postcodes) and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly there are surcharges for these delivery locations. These surcharges will be automatically added at checkout. Deliveries to surcharge regions will often take slightly longer to arrive.
Do You Deliver to Northern Ireland?
Yes we do deliver to Northern Ireland. Delivery will take longer than usual and surcharges do apply. Add the items you're interested in to your basket and fill out your address to get a delivery quote.