Frequently Asked Questions

Below are frequently asked questions, where you may find an answer for most queries. If they do not help to resolve your questions please contact us for further assistance!

Our couriers operate an all day (8-6pm) delivery service and unfortunately, an ETA is not provided by them. However, if you provide a valid mobile number with your order, you will be sent text alerts and updates. These updates include information on delivery date and how to track your order. Some of our couriers will also include an ETA text, however, please note this does not apply to all orders.

If you cannot be in for the whole day and need to go out please let us know so we can either re-arrange a more convenient delivery date for you. If you would like the item to be left in a safe place/with a neighbour, we can arrange this. Please send us a message after the order or simply leave a note for the courier on your door with instructions.

All items, unless highlighted otherwise, are dispatched with a 24 hour delivery service and are usually delivered next day. However, there can be exceptions where parcels are delayed. Sofa and Bed orders will usually be delivered up to 21 days from placing an order.

If you do not want next day delivery and want a delayed date or Saturday delivery, you will be able to select your own delivery date using our delivery calendar at checkout.

You should have received a tracking number and the name of the courier with your confirmation dispatch email. From here if you then visit our courier's website you will be able to track your item using the number provided.

If you are having any trouble with your delivery or are confused about tracking your order, then please do not hesitate to contact us!

If you would like to return an item, please visit the Contact Us section at the bottom of the page and either send us an email or give us a call on 01747 863333. When emailing, please provide your name, order number and the reason for return. We will then be able to assist you and make arrangements for returning the item.

Please note, as per our returns policy, unless an item is faulty/damaged then there will be a return cost deducted from your refund. This return cost depends on the volume/weight of the items, so this will vary for different products. However, you will be informed of this exact cost before we arrange a collection for you.

Occasionally there can be hold ups with our couriers that can cause minor delays in delivery, however, if this is the case you should receive a call/email from us on the morning of delivery informing you of this delay. We will then do our best re-arrange a delivery date/time that suits you.

If we have not contacted you and you have been in all day waiting for the order the first thing we would recommend is to check the delivery information our couriers have sent you. It may be possible the items have been delivered to a neighbour for example, or that the items are still out for delivery and the driver is just behind schedule. This should be highlighted in the tracking information our couriers send to you.

If you are unable to find any information on the tracking or would like our team to look into the delivery for you please contact us and we will look into the delivery. We will do our best to get back to you with an update ASAP. If there has been an issue with the order we will resolve this immediately and arrange a re-delivery date.

Unfortunately, our couriers are only authorised to deliver items to the front of a property. This means that when delivering to a flat or apartment complex our drivers are only able to deliver the items to the front of the property and not to your specific floor/flat.

We are very sorry about this and we advise that if you do live in a flat/apartment, and are unable to transport items from the front of the building to your door, please ensure someone is available to help you with this on the day of delivery. If this is going to be an issue, please contact us and we will always try to do our best to help!

Yes of course! You can select a nominated delivery day in our checkout. Please note that we try as hard as we can to work to this date, but sometimes circumstances outside of ours or the couriers control mean we can't guarantee it. We'll keep you updated with tracking details and order updates throughout the process.

You do! Most of our items come with a 2 year Guarantee - please see our Guarantee section for further info.

All products include a step-by-step assembly guide with drawings to help. We've partnered with Task Rabbit so you can book a Tasker to come and assemble your furniture for you. So you can sit back and relax with a cup of tea and prepare to enjoy your new items! You can book your Tasker for assembly here.

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